Chicicat.com User Policies

Please familiarise yourself with the policies governing this site and service

Returns Policy

All purchased items can be returned for any reason (including change of mind) within 14 days of delivery.

We have two (2) distinct product types, In-Stock and Custom-made, and the return conditions vary accordingly:

  • In-Stock Items (denoted by 'Express Delivery')
    Items purchased on this basis can be returned for a full 100% refund.
  • Custom-made Items (denoted with a 'Lead Time')
    Items purchased on this basis can be returned for either:
    (i) An in-store Credit for 100% of the item's purchase price (not including delivery charges), valid for 12 months; or
    (ii) A refund of 80% of the item's purchase price (not including delivery charges) as a 20% Restocking Fee applies.

The existence of this Re-Stocking Fee means that these items are priced at a lower margin - they are at least 30% cheaper as a result.

Please choose carefully. Returning bulky items is a tenuous affair for customer and retailer alike.

Please ensure that unwanted products are returned to us as they were delivered to you.

Please familiarise yourself with the following conditions as they are central to our service and strictly observed:

  • You must notify us of your intention to return an item within fourteen (14) days of delivery. We will email you a Return Number;
  • The item must be returned to us in new and un-used condition;
  • The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
  • If you discard, destroy or are unable to re-use the original packaging due to misadventure suffered to it whilst in your care, you must replace the packaging with the same or similar materials. Items returned that have been damaged in-transit due to incorrect re-packaging will not be refunded. It is your responsibility to ensure that returned items are packaged in the exact same way as they were originally sent;
  • All tags and labels must be in situ and 'unremoved';
  • The item must be complete with any and all instructions or assembly tools;
  • All returned items are inspected to ensure the above (please allow 3 days);
  • Upon successful inspection pass, you will be refunded the purchase price within 5 working days.
  • Door-to-door delivery charges are non-refundable.

 

If you would like to return a purchased item, please either call us on 1300 797 277 or email us.

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