Frequently Asked Qs
If your Question isn't answered here, Ask us directly!
As we offer products that are both in-stock and custom made, delivery times can vary. For in-stock items, we aim to dispatch them with 48 hours of your order, and depending on the courier service, they can take 1-5 days to arrive. Regional areas may take longer.
Custom made items have varying Lead Times of anywhere from 6 - 8 weeks to 10 - 14 weeks (depending on, amongst other things, how full our Cargo Container is at any given time). We try our best to keep delivery times to a minimum though on occasion there can be delays due to production schedules, port congestion or bad weather and Customs clearance. Please note that stated Lead Times are estimations and not guarantees; they can be both shorter or longer depending on 3rd party providers and logistics.
Please note that stated Lead Times refer to the item or item's arrival into our Sydney warehouse. Final courier delivery, whether to Sydney or Melbourne metro or to regional WA, is not included in this period. The time required for courier delivery is in addition and will depend on your location.
Please refer to the LEAD TIME Tab on individual product pages for that item's delivery information and expected time of arrival into our Sydney warehouse.
When your item(s) arrive in our warehouse we will contact you directly to check your delivery details, confirm that you are ready to receive it and organise final delivery.
|Do you ship outside Australia?|
No. Items can only be delivered to an Australian address.
|Can I pick up my purchased items (Click + Collect)?|
Items can be picked up from our Sydney warehouse which is located in Botany, Sydney. We will contact you when your items have arrived and are ready for collection, though please note that the warehouse is open Monday - Friday only (not weekends).
Items must be collected promptly. After the initial grace period, storage fees will be charged on a weekly basis.
If you are in NSW or the ACT you will be offered 'Click + Collect' as a delivery option on the Checkout pages. Simply select this option and when your item is ready to be collected we will contact you directly with all relevant details.
There is presently a small handling fee associated with Click + Collect orders.
Our warehouse facilities have full loading dock and forklift facilities and you are welcome to pick up the item(s) yourself or to organise your own courier.
Please Note: Items can not be picked up from our Crows Nest Showroom.
|Follow your order's progress via your Account|
When placing your order, be sure to create an Account. This will allow you to follow the progress of your ordered item(s) through the production, shipping and delivery cycle and you will receive email alerts at each stage.
Here is an example of what you'll see on the ACCOUNT > MY ORDERS page:
|How much is Delivery?|
To ensure the lowest possible delivery costs we use a mix of couriers that offer delivery Australia-wide.
Every product page has a Delivery Calculator (under the "Add to Cart" button), as does the Shopping Cart. By entering your delivery postcode you can calculate in advance the delivery charges that will be added at the Checkout page.
Please contact us in advance if you require a 'Premium' assisted delivery service.
Please note that we are a furniture company who uses external couriers. Australian couriers are not removalists and as such are not required to unpack cartons, assemble products or remove packaging.
Our standard delivery service is a 'kerbside' delivery service, meaning that the driver is not obliged to assist with bringing the item(s) inside your property.
If you are in Sydney, Melbourne, Brisbane, Canberra, Adelaide or Perth metro or nearby regional areas and would like an assisted delivery service, contact us directly on 1300 797 277 or [email protected] and we will seek to organise a quote for you. Additional charges will apply.
For bulky or heavy items, you must have 2 or more able-bodied persons at your delivery address to receive your goods. This is your responsibility. If this is not possible, please ask us to source or quote a specialist removalist service in your area.