Frequently Asked Qs
If your Question isn't answered here, Ask us directly!
About UsGeneral
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Can I pick up my purchased items (Click + Collect)? Items can be picked up from our Sydney warehouse which is located in Botany, Sydney. We will contact you when your items have arrived and are ready for collection, though please note that the warehouse is open Monday - Friday only (not weekends).
Items must be collected promptly. After the initial grace period, storage fees will be charged on a weekly basis.
If you are in NSW or the ACT you will be offered 'Click + Collect' as a delivery option on the Checkout pages. Simply select this option and when your item is ready to be collected we will contact you directly with all relevant details.
There is presently a small handling fee associated with Click + Collect orders.
Our warehouse facilities have full loading dock and forklift facilities and you are welcome to pick up the item(s) yourself or to organise your own courier.
Please Note: There is a $9.95 handling fee for all Click +Collect items.
Need help? Call us on 1300 797 277 or email us
Why are the prices so low? Pay the maker's costs, not a retailer's margin
From the FACTORY to YOU … without the retail mark-up.
Welcome to CHICiCAT, where we bring the producers' products directly to you. You choose an item and they make it, customised to your choice of materials and colours. We facilitate, ensure stringent quality control, handle shipping, pay all charges, customs & taxes and organise door to door delivery (complete with a 14 Day Return option).
In effect this gives you direct access to the factories at a price which is 'wholesale' or lower, and means you'll get a quality product at a discounted price, rather than a lesser product at full price.
Our products are handmade by skilled craftspeople and typically come with 1, 2, 3 or 5 Year Warranties free of additional charge, making them some of Australia's most generously guaranteed products.
All of our producers have been in business for a minimum of 10 years and supply some of the world's top retailers.
Need help? Call us on 1300 797 277 or email us
Do you charge GST? Yes, GST is charged on all items and prices are GST inclusive.
Your Tax Invoice will include the GST component of your order and our full business and ABN details.
Need help? Call us on 1300 797 277 or email us
Do you offer an Industry Discount? Yes we do! Please call us on 1300 797 277 or email [email protected] with your details.
As a guide, as our prices are already 'wholesale' or better, you will need to spend $11,000 or more to qualify for a discount.
Need help? Call us on 1300 797 277 or email us
What are the prices 'raw'? And why do they frequently change? Our prices are indeed 'raw'. That is, we calculate the Australian landed cost price (including import duties + GST) then add our (tight) commission and the spreadsheet results feed directly into the website. This is why you'll see prices such as '$421.53' and so forth.
Our prices do fluctuate in-line with movements of the Australian Dollar (AUD) vis-à-vis the US Dollar (USD) on the foreign currency markets, and so prices can change on a daily basis.
Importantly, if you have purchased an item and the website price subsequently changes while you are awaiting delivery, you will of course pay only the original price at the time of your purchase (you are not exposed to any ensuing price changes).
Need help? Call us on 1300 797 277 or email us
Warranties
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Are all Warranties for 5 Years? Warranty periods vary though most products come with a Two (2), Three (3) or Five (5) Year Warranty *, making them amongst the most generous within the Australian furniture industry. The Warranty period commences from the date of delivery.
Faulty items will be repaired or replaced free of charge. In the event of a major fault, the item(s) can be refunded. Warranties do not cover or protect against wear and tear, inappropriate item use, misuse or abuse. Warranties are non-transferable.
The benefits provided by these Warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates.
* Excluding products purchased for commercial usage. Products purchased for commercial use come with a blanket Six (6) Month Warranty.
Need help? Call us on 1300 797 277 or email us
Warranties and Australian Consumer Law (ACL) Shop with confidence and surety.
Products offered for sale on Chicicat.com come with a full Warranty for a period of time specified in the WARRANTY Tab, on that product's page. *
The terms of sale of all items offered on Chicicat.com comply with Australian Consumer Law (ACL). For more information on your rights as a consumer, please visit the Australian Consumer Law website.
The benefits provided by these Warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates.
Warranty periods vary though most products come with a Three (3) to Five (5) Year Warranty, making them amongst the most generous within the Australian furniture industry. The Warranty period commences from the date of sale.
Faulty items will be repaired or replaced free of charge. In the event of a major fault, the item(s) can be refunded. Warranties do not cover or protect against wear and tear, inappropriate item use, misuse or abuse. Warranties are non-transferable.
* Excluding products purchased for commercial usage. Products purchased for commercial use come with a blanket Six (6) Month Warranty.
Need help? Call us on 1300 797 277 or email us
Products
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Where are your products made? All products are made in China.
We get asked this a lot and there seems to be a vague stigma that suggests Chinese produced goods are inferior. Not only is this wrong, it’s outrightly crazy! Where do you think iPads and Nikes come from? There are good and awful products made everywhere though Chinese produced goods are typically of an exceptional quality and (in the consumer goods industries) are regarded as superior to goods made in Bali, India or South America.
Over ninety per cent (90+%) of furnishings offered for sale in Australia are produced in China. All replica furniture worth owning is made in China.
Furniture and furnishings made in Australia, the USA or UK, Italy, Denmark or other European countries are true luxury items and this is reflected in the price tag. (And on that note, Harvey Norman, in particular, should be lauded for their support of Australian furniture makers and craftspeople.)
At CHICiCAT we deal with close to a dozen Chinese Manufacturers, all of whom have been in business for over ten (10) years, have market capitalisations of over $2M USD and supply many of Australia and the world’s leading furniture retailers.
Need help? Call us on 1300 797 277 or email us
Highest Quality Replicas Handmade with the finest materials by skilled craftspeople, we are confident we offer Australia's highest quality replica furniture.
Please read more >>>
Need help? Call us on 1300 797 277 or email us
Information on Materials Our materials are second to none. There is no seller of replica furniture anywhere in the world who offers finer materials.
For a full explanation of different fabrics and leathers as well as detailed information on woods, metals and marbles, please click here >>>
Need help? Call us on 1300 797 277 or email us
Delivery
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Lead Time As we offer products that are both in-stock and custom made, delivery times can vary. For in-stock items, we aim to dispatch them with 48 hours of your order, and depending on the courier service, they can take 1-5 days to arrive. Regional areas may take longer.
Custom made items have varying Lead Times of anywhere from 6 - 8 weeks to 10 - 14 weeks (depending on, amongst other things, how full our cargo containers are at any given time). We try our best to keep delivery times to a minimum though on occasion there can be delays due to production schedules, port congestion or bad weather and Customs clearance. Please note that stated Lead Times are estimations and not guarantees; they can be both shorter or longer depending on 3rd party providers and logistics.
Please note that stated Lead Times refer to the item or item's arrival into our Sydney warehouse. Final courier delivery, whether to Sydney or Melbourne metro or to regional WA, is not included in this period. The time required for courier delivery is in addition and will depend on your location.
Please refer to the LEAD TIME Tab on individual product pages for that item's delivery information and expected time of arrival into our Sydney warehouse.
When your item(s) arrive in our warehouse we will contact you directly to check your delivery details, confirm that you are ready to receive it and organise final delivery.
Need help? Call us on 1300 797 277 or email us
Do you ship outside Australia? No. Items can only be delivered to an Australian address.
Need help? Call us on 1300 797 277 or email us
Can I pick up my purchased items (Click + Collect)? Items can be picked up from our Sydney warehouse which is located in Botany, Sydney. We will contact you when your items have arrived and are ready for collection, though please note that the warehouse is open Monday - Friday only (not weekends).
Items must be collected promptly. After the initial grace period, storage fees will be charged on a weekly basis.
If you are in NSW or the ACT you will be offered 'Click + Collect' as a delivery option on the Checkout pages. Simply select this option and when your item is ready to be collected we will contact you directly with all relevant details.
There is presently a small handling fee associated with Click + Collect orders.
Our warehouse facilities have full loading dock and forklift facilities and you are welcome to pick up the item(s) yourself or to organise your own courier.
Please Note: There is a $9.95 handling fee for all Click +Collect items.
Need help? Call us on 1300 797 277 or email us
Follow your order's progress via your Account When placing your order, be sure to create an Account. This will allow you to follow the progress of your ordered item(s) through the production, shipping and delivery cycle and you will receive email alerts at each stage.
Here is an example of what you'll see on the ACCOUNT > MY ORDERS page:
Need help? Call us on 1300 797 277 or email us
How much is Delivery? To ensure the lowest possible delivery costs we use a mix of couriers that offer delivery to most Australian cities, regions and towns. Delivery is by road only (not by air or ferry).
Every product page has a Delivery Calculator (under the "Add to Cart" button), as does the Shopping Cart. By entering your delivery postcode you can calculate in advance the delivery charges that will be added at the Checkout page.
Please contact us in advance if you require a 'Premium' assisted delivery service.
Need help? Call us on 1300 797 277 or email us
Bulky Items Please note that we are a furniture company who uses external couriers. Australian couriers are not removalists and as such are not required to unpack cartons, assemble products or remove packaging. Delivery is by sealed road access only (not by air, ferry or unsealed road).
Our standard delivery service is a 'kerbside' delivery service, meaning that the driver is not obliged to assist with bringing the item(s) inside your property.
If you are in Sydney, Melbourne, Brisbane, Canberra, Adelaide or Perth metro or nearby regional areas and would like an assisted delivery service, contact us directly on 1300 797 277 or [email protected] and we will seek to organise a quote for you. Additional charges will apply.
For bulky or heavy items, you must have 2 or more able-bodied persons at your delivery address to receive your goods. This is your responsibility. If this is not possible, please ask us to source or quote a specialist removalist service in your area.
Need help? Call us on 1300 797 277 or email us
Returns
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Returns + Refunds All purchased items can be returned for any reason (including change of mind) within 14 days of delivery.
We have two (2) distinct product types, In-Stock and Custom-made, and the return conditions vary accordingly:- In-Stock Items (denoted by 'Express Delivery')
Items purchased on this basis can be returned for a full 100% refund. - Custom-made Items (denoted with a 'Lead Time')
Items purchased on this basis can be returned for either:
(i) An in-store Credit for 100% of the item's purchase price (not including delivery charges), valid for 12 months; or
(ii) A refund of 80% of the item's purchase price (not including delivery charges) as a 20% Restocking Fee applies.
The existence of this Re-Stocking Fee means that these items are priced at a lower margin - they are at least 30% cheaper as a result.
Please choose carefully. Returning bulky items is a tenuous affair for customer and retailer alike.
Please ensure that unwanted products are returned to us as they were delivered to you.
Please familiarise yourself with the following conditions as they are central to our service and strictly observed:- You must notify us of your intention to return an item within fourteen (14) days of delivery. We will email you a Return Number;
- The item must be returned to us in new and un-used condition;
- The item must be completely re-packaged to its original wrapped & packaged state, ready for re-sale;
- All tags and labels must be in situ and 'unremoved';
- The item must be complete with any and all instructions or assembly tools;
- All returned items are inspected to ensure the above (please allow 3 days);
- Upon successful inspection pass, you will be refunded the purchase price within 5 working days.
- Door-to-door delivery charges are non-refundable.
If you would like to return a purchased item, please either call us on 1300 797 277 or email us.
Need help? Call us on 1300 797 277 or email us
How do I CANCEL an order? Please contact us immediately before it gets processed or dispatched!
Please call us ASAP 1300 797 277 or CLICK HERE to email us.
Need help? Call us on 1300 797 277 or email us
Can I Exchange an item? We do not offer an exchange of purchased goods facility per se. Rather, you will need to:
- Return / cancel the unwanted item; and
- Place a new order for the desired item.
Need help? Call us on 1300 797 277 or email us
- In-Stock Items (denoted by 'Express Delivery')
Payment
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Online Security Online security is vital and you should never disclose your personal or financial details without due diligence. Certainly, you should never - ever! - submit your credit card details over an unsecure link (eg: email).
We use a premium grade 128-bit SSL Encrypted Certificate developed and supported by global leader GoDaddy.com and you can verify the integrity of this certificate by clicking on the green and white coloured "GODADDY.COM VERIFIED & SECURED" badge found at the bottom right hand corner of every page of this website.
We use eWay, Australia's leading online payment provider for all credit card transactions (we neither receive nor store credit card details) and PayPal, arguably the web's safest payment method.
Need help? Call us on 1300 797 277 or email us
Can I Lay-Buy? Sorry, we do not offer a Lay-Buy facility.
Need help? Call us on 1300 797 277 or email us
Payment Methods We accept the following payment types, all of which come with buyer protection (see your institution for full information):
- Visa
- MasterCard
- American Express
- PayPal
Need help? Call us on 1300 797 277 or email us
Are my Personal Details kept Private? Yes. Your personal and payment details are private and will not be shared with third parties.
The integrity of your privacy and online security is important to us and we urge you to familiarise yourself with the information linked below:
- For more information on Privacy, please read our Privacy Policy
- For more information on Online Security, please click here.
Need help? Call us on 1300 797 277 or email us
- Visa
